INTEGRITY JOURNAL OF ARTS AND HUMANITIES
Integrity Research Journals
ISSN: 2811-2407
Model: Open Access/Peer Reviewed
DOI: 10.31248/IJAH
Start Year: 2020
Email: ijah@integrityresjournals.org
E-administration and organisational performance: A conceptual review
https://doi.org/10.31248/IJAH2025.213 | Article Number: B3D308D73 | Vol.6 (2) - April 2025
Received Date: 26 March 2025 | Accepted Date: 27 April 2025 | Published Date: 30 April 2025
Author: Lilian Chiamaka Obiefuna
This paper presents a conceptual review of the relationship between e-administration and organizational performance, highlighting the transformative potential of digital technologies in enhancing administrative processes across public and private sectors. E-administration, defined as the integration of information and communication technologies (ICTs) into core organizational functions, is examined as a strategic tool for improving efficiency, transparency, decision-making, and service delivery. The review synthesizes existing literature to explore how e-administration influences key performance indicators such as productivity, accountability, innovation and responsiveness. It also identifies the critical enablers and barriers to effective implementation, including technological infrastructure, policy frameworks, staff competencies and organizational culture. By offering a multidimensional analysis of e-administration, this paper contributes to a deeper understanding of its role in organizational development and provides practical insights for policymakers, administrators and organizational leaders aiming to optimize performance through digital transformation.
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